Delivery
How long does delivery take?
*Warehouse Stock Take Notice*Our warehouse will be carrying out an annual stock take between 1st–9th April. During this time, orders will not be dispatched and will be processed once operations resume, which we expect to be from 8th April onwards. If
How much does delivery cost?
Shipping is £5.50, with complimentary delivery for orders over £80, or when purchasing four or more samples or our Discovery Set. For non-mainland UK and Northern Ireland addresses, please allow 5–7 working days where a £7.50 shipping rate applies.
How do I track my order?
Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing your tracking details. To track your parcel, simply click the link provided in the email to view your tracking page. Please note that tr
Do you ship to PO boxes?
We regret to inform you that we are currently unable to ship to PO Boxes. We apologise for any inconvenience this may cause and appreciate your understanding.
Can I collect my online order from your stores?
We regret to inform you that we are unable to offer store collections for online orders at this time. If you are uncertain whether someone will be at your delivery address when your order arrives, you can use your tracking details to designate a ‘saf
What should I do if my order hasn't arrived yet/my delivery date has passed?
We’re sorry to hear that your order hasn’t arrived yet. Once we dispatch your items, you will receive a shipping confirmation email containing your tracking details, allowing you to follow your parcel’s journey. If you are experiencing a significant
What should I do if there is a missing item from my order?
If you notice that any items are missing from your order upon delivery, please contact our Customer Service team at [email protected] as soon as possible. To help us assist you more effectively, please include your order number and a