Delivery
How long does delivery take?
We aim to dispatch all orders placed Monday to Friday before 12 PM on the same day. Orders placed after this time will be dispatched on the next working day. For mainland UK addresses, our Next Day Delivery service aims to deliver your order on the n
How much does delivery cost?
We offer a choice of delivery options depending on your location and preferred delivery speed. Standard Delivery: £5.50, with complimentary delivery on orders over £80, or when purchasing four or more samples or our Discovery Set. Next Day Delivery:
How do I track my order?
Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing your tracking details. To track your parcel, simply click the link provided in the email to view your tracking page. Please note that tr
Do you ship to PO boxes?
We regret to inform you that we are currently unable to ship to PO Boxes. We apologise for any inconvenience this may cause and appreciate your understanding.
Can I collect my online order from your stores?
We regret to inform you that we are unable to offer store collections for online orders at this time. If you are uncertain whether someone will be at your delivery address when your order arrives, you can use your tracking details to designate a ‘saf
What should I do if my order hasn't arrived yet/my delivery date has passed?
We’re sorry to hear that your order hasn’t arrived yet. Once we dispatch your items, you will receive a shipping confirmation email containing your tracking details, allowing you to follow your parcel’s journey. If you are experiencing a significant
What should I do if there is a missing item from my order?
If you notice that any items are missing from your order upon delivery, please contact our Customer Service team at [email protected] as soon as possible. To help us assist you more effectively, please include your order number and a